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Politically Correct Peace Outs
Photo by Eutah Mizushima on Unsplash
- Give ample notice so you can collaborate with your employer to control the narrative. Even if you hold a junior role and are moving on to a promotion, handle yourself with professionalism. Understand for hiring managers, your departure means managing an existing team that could also feel it’s time to move on. The best thing is to play it cool and stay humble. Much like first impressions, last impressions count as well.
- Be a team player until the end. An easy way to do this is to offer to train your replacement. When working in retail, this shows initiative and keeps you engaged to manage your handover. In luxury retail, retail staff often have unique and long-standing relationships with customers. This is known in the industry as clienteling. Work with your direct report to go through the customer list and create an on-brand process to let your customers know you’re moving on, thank them for their patronage and let them know where they can find you if you’re moving to another brand.
- Create a comprehensive handover document. Once you’re gone, you’re gone. Your colleagues, however, may still need to deal with clients or projects that you were involved with. If there are items in alterations, communicate that clearly so the customer doesn’t have to experience internal process. The whole idea of luxury and exemplary customer service in any sector is a seamless customer experience. Communication is key to accomplish this.
- Connect with your co-workers. Retail jobs always seem to create life-long friendships. As people’s lives evolve and new opportunities come up, staying open to collaboration is always a good idea. The professional world is much more agile and dynamic now. The pathways to career mapping are no longer linear. Relationship building in the age of screens is a coveted skill set. At the end of the day we are still humans and we like to receive positive feedback. If someone has helped you when you were a newbie or taught you something that will forever change the way you work, now is a good time to let them know.
If you’re looking for a new opportunity or looking to make a move from one job to another, contact the team at Directory for how best to map your career, go over your CV and explore new opportunities within the luxury retail sector. Email firstname.lastname@example.org