As luxury brands release the ‘It’ bag and ‘It’ shoe each season, what is their internal ‘It’ must-have to win at the high stakes game to grab consumer dollars at check out? Not surprising at all, it’s not an ‘It’ anything but a ‘Who’. That who is the experienced, customer service-centric Mandarin-speaking sales associate. A 2015 study conducted by Bain & Company reported Chi...
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