Listening to your customers' service feedback is the most valuable information you can receive, taking action to respond will exceed expectations and build loyalty.
WHAT IS IT?
Is an unbiased in-depth review of a customer’s journey online / in-store service experience.
Provides key monitoring of a customer as a holistic experience or boutique sales assistants for individual performance. Areas covered include but are not limited to identification of customer needs, a recommendation of core product categories, add-on recommendations and overall customer service.
Is a positive tool to measure seamless technology or team service levels and be pro-active in implementing further training to improve when and where needed.
An overall master copy final report in a clear format making it easy to share results with relevant teams and departments. Displaying clear analytical comparative results in tables and colour coded graphs.
PDF documents with original Questionnaires with feedback from each customer experience visit included. This document provides a clear picture of the actual journey, providing feedback with comments and insights into how the points are allocated.
This information can be shared with team members to provide individual performance feedback and most of all are ideal for management use to improve service levels through training and development.
A master Excel spreadsheet is provided to the client to collate all data points included in the results. Inclusive of a breakdown of department and online/store comments, feedback of the entire journey from start to finish by the Mystery Shopper.
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